Business Process Design and Implementation
If you’re a business manager or business analyst or in an organisational change role, this course will provide you with key skills in mapping, understanding and designing business processes and explain how to use processes to strategically realign your organisation. You’ll also learn how to define roles and responsibilities based on processes and how to use information systems and workflow to implement processes. Participants will work on an extended team-based case study and take away useful templates and a toolkit of process design methods.
Course Content
Day 1
Introduction
- Understanding what processes are and are not
- Drivers towards process management
- Process roles processes
- Key processes; processes; sub-processes; activities
- Architectures; maps; diagrams/charts; templates
- BPD&I process
- Diagramming processes
‘AS IS’ process definition
- Process life cycle
- Value diagram
- Define ‘AS IS’ process (case study)
Concepts Impacting Process Design
- Process Innovation and Process Reengineering
- Theory of Constraints (TOC)
- Systems Thinking and Complexity Theory
- Value Chain
- SixSigma
- Processes and computer systems; process automation; BPM
- Critical Path Analysis
Process Design
- Principles of Process Design
- Dwell Times, Approvals, Sign-offs
Day 2
Case Study automation strategies
Design ‘TO BE’ Process
- Process Box
- Design ‘TO BE’ Process in teams
Process Automation
- Workflow automation
- Straight-throughautomation; EAI BPM
- System development
Process Implementation
- Process Documentation
- Process Testing
- Roll-out
People and Organisation, Change Management
Change Management
- Organisation
- Process Owner and Manager
Process costing
Process Improvement
The future of processes
Course Delivery
Seminary/workshop
Course Outcomes
At the end of this course participants will have an understanding of:
- What business processes really are, how they relate to the customer and delivery of value and what the drivers are for process redesign
- Breakthrough process design that moves organisations into a strategic realignment
- Process governance needs and process roles and responsibilities
- A toolset of process design methods, techniques and templates
- The keys to successful process implementation
- How business processes relate to information systems and workflow
- What is beyond successful process design and implementation
Sancta Sophia College
Directions
Sancta Sophia College
8 Missenden Road
Camperdown
2050
Sancta Sophia College
Directions
For directions from your location, enter your address in the Directions from field above the map shown below, then click the Get Directions button.
For University of Sydney campus maps and guides, visit sydney.edu.au/maps.
Public Transport
For public transport information visit 131500.com.au or phone TransportInfo on 131500.
Other Information
Secure Parking is available through the RPAH Medical Centre located on the corner of Missenden Road and Carillon Avenue (entry to the car park is via Elizabeth Street, off Carillion Avenue). Parking is available on weekdays only between the hours of 7:00AM – 7:00PM at a rate of $38/day or $9/day after validating your ticket at CCE’s reception. All CCE participants who validate their tickets at reception are required to park their vehicles on Level B3. If the validated ticket does not register in the car park’s ticketing machine, cancel the transaction then reinsert your ticket into the ticketing machine until the $9 fee appears.
Parking costs and parking arrangements for University of Sydney facilities are available here.
