This one day course will focus on the five core competencies of emotional intelligence: self-awareness, self-regulation, motivation, empathy and interpersonal skills. Participants will learn to develop and implement these to enhance their relationships in work and life by increasing their understanding of social and emotional behaviours and learning how to adapt and manage their responses to particular situations. This course is useful for anyone who leads or works with other people, no matter what size the organisation. This is an important course for anybody who wants to develop a better understanding of themselves and others to enhance personal and professional relationships.

Course Content

Introduction to Emotional Intelligence (EQ)

• Emotional Intelligence and various EQ models
• The EQ competencies of self-awareness, self-regulation, motivation, empathy, and interpersonal skills
• Understand EQ and its importance in life and the workplace

Know your emotions

• What are emotions?
• The different levels of emotional awareness
• Increase your emotional knowledge of yourself
• Recognise ‘negative’ and ‘positive’ emotions

Manage your emotions

• The relationship between emotions, thought and behaviour
• Discover the importance of values
• The impact of not managing and processing ‘negative’ emotions
• Techniques to manage your emotions in challenging situation

Recognise emotions in others

• The universality of emotional expression
• The difference between calibrating people and mind-reading
• Learn tools to enhance your ability to recognise and appropriately respond to others' emotions

Relate to others

• Applying EQ in the workplace
• What makes a great leader?
• Making decisions and delegating with EQ
• The role of empathy and trust in functional and supportive relationships
• Increase your ability to create effective working relationships with others (peers, subordinates, supervisors)
• Find out how to deal with conflict and low performance
• Tools to motivate others and create a high performing team

Course Outcomes

At the end of the course, participants will be able to:

• Develop an awareness of EQ models
• Recognise the benefits of EQ
• Expand your knowledge of emotional patterns in yourself and others
• Understand how you use emotion to facilitate thought and behaviour
• Know and utilise the difference between reaction and considered response
• Discover how you can manage your emotions and positively influence yourself and others
• Build more effective relationships with people at work and at home
• Positively influence and motivate peers, subordinates, supervisors
• Increase your leadership effectiveness by creating an atmosphere that facilitates
• EQ behaviours and supports high performance
• Develop the leadership skills you need to build high performing teams
• Enhance your career prospects
• Increase satisfaction and fulfillment at work