You have the tools and use assertive behaviour much of the time... but are there challenging situations when you feel uncomfortable, your buttons are pressed and your responses are inappropriate?

In this Advanced Assertive Communication Skills one day interactive experiential workshop, you will gain practical ideas and leading edge techniques to give you positive flexible ways of enhancing your difficult / challenging communications and relationships, assertively.

Communicate calmly and professionally, even in stressful and emotionally charged situations. Stand up and respectfully speak up and be heard in all situations, with anyone, anywhere, anytime. Learn how to emote, engage and empathize for greater influence, productivity and profitable relationships.

Course Content

• Harness the power of your mind including the latest in neuroscience
• Empowering beliefs and values
• How to get your inner dialogue right
• Sensory language and powerful language patterns
• Behaviours and habits
• Behavioural flexibility with Yvonne’s model 'LAFFe to success'
• How and when to tap into your humour to diffuse situations
• Emotional intelligence
• Guilt free assertiveness
• Give and receive feedback constructively

All this will result in MORE cooperation, understanding and productive profitable relationships AND LESS stress, misunderstanding and conflict, to raise your influence profile and bring about results in a smooth and professional manner.

Course Delivery

This workshop is experiential so you get to practise and can implement immediately. The presenter works with you and your specific challenges using techniques, models, demonstrations, discussions, role plays, quizzes, activities

Course Outcomes

Upon completion of this course, it is expected participants will have the tools and techniques to :

1. Confidently handle disagreements, disappointments and inappropriate behaviour
2. Handle strong emotions in yourself and others
3. Listen when others blow up or clam up
4. Handle ‘push back’
5. Minimise misunderstandings
6. Avoid dominating or exploiting others
7. Defuse resentment
8. Conduct open and honest courageous conversations
9. Set clear boundaries and expectations
10. Easily say No without guilt
11. Use conflict situations as opportunities to create positive change and better results
12. Get your needs met ethically and with the support of others

Suitable for

Graduates of the original two day ‘Getting what you want: Assertive skills and more’ who would like to refresh, review and add to their repertoire of skills, tools and techniques to get even more of what they want. This advanced course stands alone with fundamentals covered (for advanced knowledge). Also suitable for Line managers, Supervisors, Team Leaders, team members. Anyone who would like to be more respected and heard.

Reading

LAFFe to Success: A Practical Guide to getting along with others: Plus the A – Z of LAFFe behaviour by Yvonne Collier CSP