People Management Essentials
Bringing out the best in people is critical to the success of managers and organisations. Designed for supervisors and team leaders, you will learn some essential strategies for managing and leading team members effectively and enhancing their performance. Knowing how to communicate more effectively and how to motivate and handle difficult individuals will also provide the negotiation skills necessary to manage change and resolve conflict in your team.
Course Content
- Communicating effectively with staff members
- Motivating staff
- Developing emotional intelligence and knowing how to use it
- Performance management/monitoring performance/feedback
- Managing change, including negotiation skills for reaching agreed positions
- Dealing with difficult people, including: managing resistance, counselling and coaching and conflict resolution
Course Delivery
This is an interactive course, which includes lectures, group exercises and discussion.
Course Outcomes
At the end of this workshop, participants will be able to:
- Discuss work and personal issues openly and constructively with staff
- Encourage and inspire staff to perform optimally
- “Read” a situation involving staff issues perceptively and respond accordingly
- Bring out the best in staff by providing timely information relevant to performance
- Negotiate with staff to deliver the best outcome for all stakeholders
- Identify clearly the issues involved in managing difficult people and situations
- Overcome the different types of resistance/roadblocks generated by staff to prevent moving forward
- Assist staff to move forward from the problems they are currently encountering
- Resolve conflict that that staff have with other team members, including their manager
Suitable for
All managers and supervisors wishing to improve their skills in managing and leading their staff.
Before the course
There are no pre-requisite knowledge or skills for this entry-level people management course. Participants are however advised to familiarise themselves with their own company’s human resource policies prior to attending this course. In particular, your company’s policy in relation to effective people management, e.g. communication channels used, timing of performance reviews and conflict resolution procedures.
Sancta Sophia College
Directions
Sancta Sophia College
8 Missenden Road
Camperdown
2050
Sancta Sophia College
Directions
For directions from your location, enter your address in the Directions from field above the map shown below, then click the Get Directions button.
For University of Sydney campus maps and guides, visit sydney.edu.au/maps.
Public Transport
For public transport information visit 131500.com.au or phone TransportInfo on 131500.
Other Information
Secure Parking is available through the RPAH Medical Centre located on the corner of Missenden Road and Carillon Avenue (entry to the car park is via Elizabeth Street, off Carillion Avenue). Parking is available on weekdays only between the hours of 7:00AM – 7:00PM at a rate of $38/day or $9/day after validating your ticket at CCE’s reception. All CCE participants who validate their tickets at reception are required to park their vehicles on Level B3. If the validated ticket does not register in the car park’s ticketing machine, cancel the transaction then reinsert your ticket into the ticketing machine until the $9 fee appears.
Parking costs and parking arrangements for University of Sydney facilities are available here.
