How do you deliver excellent service to your clients, day after day, no matter what other issues and problems are going on? This course focuses on the skills you need to consistently exceed your clients' expectations. It will enhance both your skills and your confidence in handling interactions with clients and enable you to implement best practice client service techniques. During this intensive workshop we’ll cover the key skills and techniques needed to provide outstanding servic... [More]

This course is designed to help account managers create and implement strategies that focus on value. You’ll learn how to develop long-term relationships that ensure preferred supplier status, how best to design a key account management plan and how to gain widespread acceptance of that plan. You’ll also discover how to analyse client drivers, move from transaction management to value-added management, balance the conflicting demands of client and supplier, institute regular team fo... [More]

This qualification reflects the role of individuals who are engaged to manage the work of others or to add value to or review management practices. Their role may be in any industry or organisational setting. Typically people in these roles will have considerable experience in their respective industries or vocational areas and combine an informed perspective of specific work requirements with their managerial approaches. The qualification requires a sound theoretical knowledge base... [More]

This qualification reflects the role of individuals who possess a sound theoretical knowledge base and use a range of specialised, technical or managerial competencies to plan, carry out and evaluate their own work and/or the work of a team. Prerequisites There are no formal prerequisites for this qualification. Duration & Structure The total duration for completion of this qualification is normally 3 months. This qualification consists of 9 units of competency. Manage Application o... [More]