If you need to create product training materials; or would like to set up an online training for your professional service; or you are involved in teaching at any level then this workshop is ideal for you. This introduction course looks at ways of creating successful online training material as learning objects such as videos, podcasts, presentations then linking them to a platform such as an LMS, Blog or a CMS. The course will include hands on exercises using a pre-installed LMS ap... [More]

Learn how to deal with difficult people effectively. This course will show you how to recognise and respond to the tactics difficult people use at work, at home and in customer service environments. Learn to maintain your personal power while dealing with aggressive strategies such as bullying, shouting or public put-downs and criticism. Develop appropriate ways to handle chronic complaining and buck-passing, and learn how to respond assertively to sarcasm and rumour-mongering. A gr... [More]

Knowing how to resolve conflict at work is the key to a harmonious and productive professional environment. In this course you will analyse the nature of conflict, how it affects those involved and learn practical strategies for effectively negotiating compromise and successful outcomes. This course is essential for supervisors, team leaders and frontline managers wanting to enhance their skills and the productivity of their teams. Course Content Conflict resolution process Conflict... [More]

Create a sexual harassment and bullying free environment. Learn what behaviour is unacceptable, how to handle it, why you must have zero tolerance and learn and practice, best practice. This is a practical interactive course with real Australian case studies. It covers the Australian anti discrimination legislation, how to identify discrimination, sexual harassment behaviours and bullying. What behaviours are unacceptable and illegal? It covers anti discrimination and harassment com... [More]

Effective utilisation of human resources is paramount to an organisation’s success. Recruiting, selecting and inducting staffs are important initial stages in this process. How can you ensure you attract the right applicants and then select those most suitable? How can you then enable the successful candidate to quickly reach peak performance? This course answers each of these questions and equips you with processes and skills to ensure you have the best people for your organisation... [More]

Essential for anyone looking to hire the right person and retain them in their business, this course will provide you with the practical skills and techniques to manage the recruitment process from start to finish. You’ll learn how to identify the key job requirements and write a good job description, how and where to source suitable candidates, and how to manage the advertising process. You’ll discover how to interview candidates effectively and enhance your probing, listening and ... [More]

This course is designed for supervisors, managers and leaders who are seeking to improve productivity across a range of business environments from the office to the production floor. The course introduces the principles of lean management and their application, which ultimately leads to 6 sigma workplaces (3 mistakes per 1 million processes). This is by removing wasteful processes and human error. Lean management was first applied in Japan and is now used in a range of business envi... [More]

This workshop is the ideal, practical guide to grant writing for any organization seeking to attain funding by applying for grants. Using exercises to explore topics, it will encourage the writer to develop, direct and edit creative ideas in addition to giving an invaluable guidance on how to present work for submission. This is an insightful and informative step-by-step workshop for grant writers. Aimed at first-time writers and those looking for guidance on the grant writing proce... [More]

The Mini Business Administration Course is a full weekend course designed to give managers a stronger foundation in current business theory and practices. Ultimately, graduates of this program should emerge with the confidence they need to make sound business decisions, both for themselves and for the companies they are working for. This program is designed for mid to senior managers who wish to further develop and finetune their business skills. The course provides holistic coverag... [More]

The Diploma of Change Management is designed to develop and assess competencies of managers and team leaders for dealing with change within their workplace. This Diploma provides the skills needed as a manager and leader to enable all stakeholders to embrace change positively. This course is suitable for use in all sizes of operations. Change can involve the business model, strategy and processes of an organisation and so leaders need to be equipped to manage this change positively.... [More]