This one day course will focus on the five core competencies of emotional intelligence: self-awareness, self-regulation, motivation, empathy and interpersonal skills. Participants will learn to develop and implement these to enhance their relationships in work and life by increasing their understanding of social and emotional behaviours and learning how to adapt and manage their responses to particular situations. This course is useful for anyone who leads or works with other people... [More]

It’s surprising and sometimes discouraging, how often we are judged by the way we speak. Overseas-born professionals can find it difficult to have their skills recognised in a new environment because of the way their accent is interpreted. Through interactive workshops focusing on speech sounds, intonation and social context, you’ll identify your own trouble spots and learn techniques to enhance your spoken English in order to reinforce your professional capabilities. Course Content... [More]

Learn how to deal with difficult people effectively. This course will show you how to recognise and respond to the tactics difficult people use at work, at home and in customer service environments. Learn to maintain your personal power while dealing with aggressive strategies such as bullying, shouting or public put-downs and criticism. Develop appropriate ways to handle chronic complaining and buck-passing, and learn how to respond assertively to sarcasm and rumour-mongering. A gr... [More]

If you want to learn how to say ‘no’, make your presence felt in a meeting or tell someone their behaviour is unsatisfactory (while keeping others onside), then this course is for you. You’ll learn how to handle people who ignore you, interrupt you, unduly criticise you, make unreasonable requests or vent their anger against you. A key tool you will explore and use is Yvonne Collier’s LAFFe to Success Behavioural Model to become more assertive. You will discover your dominant behavi... [More]

Knowing how to resolve conflict at work is the key to a harmonious and productive professional environment. In this course you will analyse the nature of conflict, how it affects those involved and learn practical strategies for effectively negotiating compromise and successful outcomes. This course is essential for supervisors, team leaders and frontline managers wanting to enhance their skills and the productivity of their teams. Course Content Conflict resolution process Conflict... [More]

You have the tools and use assertive behaviour much of the time... but are there challenging situations when you feel uncomfortable, your buttons are pressed and your responses are inappropriate? In this Advanced Assertive Communication Skills one day interactive experiential workshop, you will gain practical ideas and leading edge techniques to give you positive flexible ways of enhancing your difficult / challenging communications and relationships, assertively. Communicate calmly... [More]

Whatever your role, you need to communicate and negotiate effectively with others in order to achieve your goals. Managers, consultants and salespeople can all benefit from aligning personal and business values, thinking and practice and adopt a cooperative approach to negotiation to achieve mutually beneficial outcomes. This course will provide participants with effective tools, techniques and strategies to engage others in successful negotiation and is a must for anyone wanting to... [More]

Successful people, more often than not, communicate well. They demonstrate empathy, awareness and concern for others with good listening skills and a keen sense of their own needs and concerns. In this course you will learn techniques and strategies for communicating more effectively at work and develop your potential for professional success. Course Content Communication process Communication styles Types of communication Barriers to communication Effective listening and questionin... [More]

Some people appear to have a knack for influencing others. Their persuasive skills appear to flow naturally and unconsciously – but they actually stem from principles anyone can learn to apply. By understanding these principles, you can get others to listen to you, persuade people to change their mind, shift the direction of a conversation, communicate a message effectively. This course is suitable for anyone who needs to engage and inspire others at work – including managers, sales... [More]

Create a sexual harassment and bullying free environment. Learn what behaviour is unacceptable, how to handle it, why you must have zero tolerance and learn and practice, best practice. This is a practical interactive course with real Australian case studies. It covers the Australian anti discrimination legislation, how to identify discrimination, sexual harassment behaviours and bullying. What behaviours are unacceptable and illegal? It covers anti discrimination and harassment com... [More]