The Effective Sales Techniques course is a must for anyone who wants to drive an increase in sales. While most people have some idea how to sell, this course will guide the delivery of specific effective selling behaviours and language. Effective Sales Techniques demystifies the process of selling and teaches powerful communication skills that can be applied to every type of sales interview. Once you attend this course you will be able to immediately apply the skills on the job crea... [More]

This invaluable Sales Skills Workshop teaches you the skills and techniques you will need on the telephone to get more leads, appointments and close more sales. You will leave the course with much more confidence and motivation to get on with the job of cold calling and prospecting. You will be able to call your past and existing customers without feeling a pest, and you’ll be able to follow-up mail-outs and quotes without the fear of rejection. Armed with your new skills, you will ... [More]

This course is designed to help account managers create and implement strategies that focus on value. You’ll learn how to develop long-term relationships that ensure preferred supplier status, how best to design a key account management plan and how to gain widespread acceptance of that plan. You’ll also discover how to analyse client drivers, move from transaction management to value-added management, balance the conflicting demands of client and supplier, institute regular team fo... [More]

Nine out of every ten searches made on the internet, in Australia, are through Google. Search engine advertising is the fastest growing area in online advertising. Customers are, at this instant ‘Googling’ to buy from you (or your competitors!). Imagine the missed ‘low hanging’ hot leads you could get through Google Advertising. Whether you want to advertise worldwide or 20 kilometers from your business, Google Adwords can help you do that. Learn how to setup and run a successful Go... [More]

Do you need an email and website solution for your personal correspondence, small business, charity or community group? Google Apps could be the answer. This course will cover all you need to know to Get Going with Google Apps – setting up, how to use the key products, build websites and share content. This course would suit anyone who wanting to support or evaluate Google Apps for their medium size business. In addition to the skills learned, all attendees will learn how to set up ... [More]

This qualification reflects the role of individuals who are engaged to manage the work of others or to add value to or review management practices. Their role may be in any industry or organisational setting. Typically people in these roles will have considerable experience in their respective industries or vocational areas and combine an informed perspective of specific work requirements with their managerial approaches. The qualification requires a sound theoretical knowledge base... [More]

This qualification reflects the role of individuals who possess a sound theoretical knowledge base and use a range of specialised, technical or managerial competencies to plan, carry out and evaluate their own work and/or the work of a team. Prerequisites There are no formal prerequisites for this qualification. Duration & Structure The total duration for completion of this qualification is normally 3 months. This qualification consists of 9 units of competency. Manage Application o... [More]